Refund and Return Policy
We value our customers and aim to provide the highest quality products and services. This page outlines our policy regarding returns and refunds, designed to ensure customer satisfaction while protecting our business under the laws of the Hong Kong Special Administrative Region. Please note that we do not accept refunds or returns for any products or services provided.
Damages and Issues
Upon receiving your order, please inspect it thoroughly. If you find any defects or damages, please contact us immediately. We will evaluate the issue and provide you with a solution based on our assessment. It is important to notify us of any damages within 48 hours of receiving the product.
Exceptions
Certain items are non-returnable or have specific return limitations:
These exceptions are in place to maintain the quality and integrity of our products and services.
Exchanges and Refunds
As stated, we do not accept refunds or returns. However, if you received a defective or damaged item, we might offer an exchange for the same item or provide a store credit. Each case will be evaluated individually to determine the best course of action.
Contact Information
If you have any questions or concerns about your order, please contact us:
The Black S. Coven HK Email: theblacks.covengrouphk@gmail.com
Please ensure all communication includes your order number and details of the issue.
Final Note
This policy is designed to be clear and fair, ensuring a positive experience for all our customers. By making a purchase from our store, you agree to this policy. Thank you for your understanding and cooperation.
These terms and conditions are governed by the laws of the Hong Kong Special Administrative Region. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Hong Kong.
Medical Disclaimer
The services that The Black S. Coven HK provides are not intended to be a substitute for professional medical or psychological advice, diagnosis, or treatment. Always seek the advice of your physician or another qualified healthcare provider with any questions you may have regarding a medical or psychological condition.
Privacy
At The Black S. Coven HK, your privacy is a priority for us. Your information is always protected and will not be sold to another business, person, or representative for any company.
Liability
We at The Black S. Coven HK will not be held responsible for any situations that may or may not occur with our services or conjured entities. Your companion can act upon your request, and you have been warned not to take advantage of this on the FAQ page. Rest assured your companions will not harm you or your loved ones. We are not responsible if you attempt to tamper with the binding or abuse your companion and the contract becomes null. You have been warned not to engage in either of these activities with your companion.
Required Notice
By law, we are required to say all sales are for entertainment purposes only. That being said, we take our work extremely seriously and take pride in our ability to provide these services to you.
Age Restriction
You must be 18 years of age or older to purchase from The Black S. Coven HK. By purchasing from The Black S. Coven HK, you acknowledge that you are of the legal age of 18 years or older and have read all of our disclaimers.
All Sales Are Final
You have paid for our time and energy that we have put into processing your custom order. We do not offer refunds but will work with you in a reasonable fashion.
Disclaimer
This service is for entertainment and personal reference only and should not be considered professional advice. All suggestions and information are purely personal opinions, and we are not responsible for any outcomes.